CEC (3)

Our Customer Experience Centre has officially opened!

Posted by Blog Team | Posted in Products & Services | Posted on 13-10-2015

We are excited to share that we have recently celebrated the opening of our new Customer Experience Centre in Binley. The centre was officially opened by MP for Coventry North East, Colleen Fletcher, Chief Executive, Saint-Gobain Building Distribution UK & Ireland, Mark Rayfield as well as representatives from the local Chamber of Commerce.

We’ve employed a team made up of 25 people from the Coventry area, who are a real diverse bunch, varying in age and experience with flexible working patterns and shifts to suit their needs – this being something that is becoming increasingly desirable with the hectic lives that some of us lead! What’s more, working with the charity Business in the Community, we have been able to provide work placements for two local unemployed individuals.

Here is the soundproofed ‘quiet room’ where employees can and sit back and relax in its calm settings

Here is the soundproofed ‘quiet room’ where employees can and sit back and relax in its calm settings

The team’s main role is to support our Operations Team in working to improve customer experience and customer service levels. The team answer customers’ email and phone requests, providing them with advice, information and guidance on our products and services.

This is the colourfully designed social area where employees can move away from their desks to a more comfortable setting

This is the colourfully designed social area where employees can move away from their desks to a more comfortable setting

Magda Dexter, Customer Experience Director at Jewson, said: “Jewson is heavily involved in supporting the community and, as part of the Saint-Gobain group, already employs more than 450 people in Binley. It’s been great to work with Business in the Community, to find more local talent who can give an extra level of service to customers outside of our branches.”

Here is our CEO, Mark Rayfield testing out the Fit for Work Zone complete with treadmills and static bikes including laptop docking stations which employees can use to work on the go!

Here is our CEO, Mark Rayfield testing out the Fit for Work Zone. Complete with treadmills and static bikes including laptop docking stations which employees can use to work on the go!

The working environment at the centre has been designed to have a positive impact on our employees’ health and wellbeing. It comprises a quiet room where mobile and laptop use is banned, a Fit for Work Zone complete with exercise machines and a vibrant social area.

 

  • Lee Jarvis

    Good luck all.